Know before you go.

Rental Information & Policies

Important details about renting with Ride & Go MKE, including requirements, payments, coverage, and more.

Driver requirements

Renters must have a valid driver's license, be at least 21 years old, and present required identification at pickup. Every additional driver must also be present with a valid license.

Payment & deposit

The rental total is paid online when you book. A refundable security deposit may be authorized on a credit card in the primary driver's name at pickup and released after the vehicle is returned in good condition.

Coverage

Rental coverage options, including Protection Plus, are available for added protection during your trip. Check whether your personal auto insurance or credit card covers rental vehicles.

Mileage & fuel

Rentals include a mileage allowance. Vehicles should be returned with the same fuel level as at pickup unless you purchased Prepaid Fuel.

Pickup & return

Pick up and return your vehicle at your selected Milwaukee-area location at the scheduled times. Contact us before your return time if you need to extend.

Changes & cancellations

Free cancellation up to 24 hours before pickup. Cancellations within 24 hours of pickup may be subject to a fee. Date changes and added extras are subject to availability and any price difference.

Privacy

We collect and use your information only as needed to process your rental, manage your reservation, and provide customer support. Card payments are processed by Stripe; we never store full card numbers. Driver's license numbers are stored encrypted.

Terms

Your rental is subject to our full rental agreement, including all terms, conditions, and policies provided at the time of booking and signed at pickup.

Rental agreement

The rental agreement you sign at pickup covers vehicle use, authorized drivers, damage responsibility, tolls and citations, smoking and pet rules, and late-return charges.